We want you to be completely happy with your purchase. Whether you bought in-store or online, here's everything you need to know about our return policy.

Our Return Policy

We accept returns within 30 days of purchase. To be eligible, items must be unused and in resellable condition. We provide a full refund for any bag of food, treats, or litter returned with at least 50% of the product remaining, and all open bags are donated to local rescues after your refund is issued.

Non-Returnable Items

The following items are not eligible for return:

• Destroyed dog toys
• Leashes, collars, or harnesses that have been chewed
• Sale items, seasonal items, or gift cards
• Custom or personalized products
• Beds that have been used or show signs of wear

That said, talk to us — we can work something out to ensure your satisfaction.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

How to Start a Return

Contact the location where you purchased your item and we'll assist you with your refund or exchange. Find your location's contact info here.

Refunds

Once we've received and inspected your return, we'll process your refund to your original payment method. Please allow a few business days for your bank or credit card company to post the refund.

Exchanges

The fastest way to get what you want is to return the original item and place a new order for the replacement.